For our support customers we operate a Service Desk which we use to handle user queries, support tickets and general requests. These include everything from a quote request for a new machine, to a new user creation, to troubleshooting end-user problems and everything in between.
Our service desk uses the leading Zendesk ticketing platform and allows us to track and respond to all our clients’ requests and gain important analytics on how we are responding to their requests.
Our service desk is manned 24 x 7 x 365 together with our service desk telephone service and it handles issues for our managed services, hours bank and ad-hoc support customers. We are able to provide various services and SLAs through our service desk and pride ourselves on the quality and delivery of our service to all our customers.
12th April 2021
Even before COVID-19 turned our lives upside down, a new generation of digital tools was opening up new possibilities for the future of work. What we didn’t expect was that…
9th March 2021
With so much of what we do day to day, especially with more of us working remotely, we’re all really reliant on being able to securely work on files and…
Whether you’re having a complete system overhaul or whether it’s
something specific you’re having a problem with.
We’re here to help.
Or Call Us On:
